PATIENT SURVEY RESULTS ARE IN !! THANKS TO ALL OF THOSE WHO PARTICIPATED !!
All patients seen for treatment during a recent 30 consecutive day period were given a patient satisfaction survey to complete
and encouraged to return it anonymously via postage paid postcard sent to an independent company.
Patients (both "new visit" and "returning visit") were asked to rate various components of their clinic visit with Dr. Fowler,
using the 5 point scale of: 1 = strongly disagree 2 = disagree 3 = neutral 4 = agree 5 = strongly agree
Some of the actual survey questions and their responses include:
I WOULD RECOMMEND DR. FOWLER TO MY FAMILY / FRIENDS " :
86% of "RETURNING VISIT" and 82% of "NEW VISITS" RATED THIS AS A 5
DR. FOWLER LISTENS TO ME AND ANSWERS MY QUESTIONS:
86% of "RETURNING VISIT" and 88% of "NEW VISITS" RATED THIS AS A 5
DR. FOWLER SPENT AN APPROPRIATE AMOUNT OF TIME WITH ME DURING MY APPOINTMENT:
96% of "RETURNING VISITS" and 94% of "NEW VISITS" RATED THIS AS A 4 or 5
REGARDING HOW LONG THEY WAITED TO SEE DR. FOWLER FROM THE SCHEDULED START OF THEIR APPOINTMENT,
80% of "ALL" PATIENTS WAITED LESS THAN 10 MINUTES; 95% LESS THAN 15 MINUTES
Anonymous survey data collected by MB Marketing Services
